FAQs: Frequently Asked Questions

Visit the registration portal at: https://stateofnewhampshire.genasys.com/portal/en/ to sign up for notifications and designate how you would like to be contacted. To receive text alerts, you must add your SMS (text message) phone number(s).

No.  Not having a location in the system will prevent you from receiving local weather alerts, such as tornadoes and storms, and other alerts that are location based.

Login to the system portal and go to the unsubscribe button.  Follow the prompts and your contact information will be deleted from the system.

Login to the system portal: https://stateofnewhampshire.genasys.com/portal/en/ and go to the button (page) that needs to be updated such as notifications, locations, or additional emails.  Please click the “Update” button when done.

•  Your contact information is not up to date

•  You did not enable the text SMS checkbox

•  Your phone is off or busy for an extended period

•  The email may be in your Spam/Junk folder

It is recommended you have more than one contact method registered.

The NH Alerts notification system may be used to alert residents and subscribers about issues impacting safety, such as tornados, floods, gas leaks, power outages, road closures, and other emergency notifications.

It is possible that your contact data has already been added.  If you receive either of these messages, simply return to the login screen and click on “Forgot your Password?”

Anyone who lives, works, or owns property in a notification area where NH Alerts is used can sign up. Visitors or people with family in the notification area may also register.

You can send an email directly to https://www.desc.dos.nh.gov or call 603-271-6911, option 4 and ask to speak to the E911 field representative for your town.

No.  The information you provide will only be used by NH Alerts to send you alerts.  Your information will never be shared with an outside entity.